| Regardless if he redfarsi did it intentionally or by mistake, since the order was already billed at the web price and went through Z1's customer service and left Z1's shipping department and already received by redfarsi it is his right to keep it or return it whether he had installed those brake pads or not. Z1 cannot and should not have charged his card to cover whatever the error was. If customer service and/or the shipping department at Z1 paid attention they should have caught it and the order should have never went out in the first order. It would have been ok to cancel the order then (which it looks like they did the 2nd time around). An example goes back a few months ago, it was on CNN where Best Buy had a glitch on there website and 42" flat screens were listed for something like $9.99 and a TON of people ordered it. But all Best Buy had to do was cancel the order. Their customer service or whoever works for best buy caught it and NO flat screens were even shipped out. Which is totally legal. But once an item is paid for and shipped out by a vendor and received by customer, vendors have to eat it and cannot legal go back and charge a customers cc for such errors. The reason why redfarsi won is because he had the original invoice showing the original charge in hand. And legally Z1 cannot charge him again for any difference without his authorization. So leaving out the "moral" issues, I would have to side with redfarsi as he had all the right to keep the pads. And what Bernie said "operating lost" on Z1's part.
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10:27:38 04/01/10
